Shipping policy

Shipping Policy

Effective Date: August 1, 2024

1. Order Processing

  • Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer various shipping options to meet your needs. The estimated delivery time and cost will depend on the shipping method selected.

3. Domestic Shipping

  • We offer domestic shipping within the United States of America.
  • Estimated delivery time for domestic orders is 3 to 5 business days.

4. International Shipping

  • We currently offer international shipping.
  • Estimated delivery time for international orders depends on the destination country.
  • International shipping rates vary based on the destination and will be calculated at checkout.
  • Please note that international customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through the shipping carrier’s website.

6. Shipping Delays

  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as shipping carrier delays, weather conditions, or customs processing for international orders.

7. Damaged or Lost Packages

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

8. Shipping Address

  • Please ensure that the shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to change the shipping address after placing an order, please contact us immediately at [Your Contact Email]. We will do our best to accommodate the change, but we cannot guarantee it if the order has already been processed or shipped.

9. Contact Us

  • If you would like more information about our shipping practices, have questions, or make a complaint, please email us at hello@calmskin.shop.